Delivery

Shipping Charges

Our FREE delivery service is for the UK mainland only and for orders over £50. UK Off-shore, Highlands & Islands are Free over £100. We will only ship overseas orders to a verified credit card address. Next day delivery does not include weekend days only the next working day. We also ship to the USA, Canada, Australia, New Zealand, Russia & Ukraine. Please see tables below for pricing.

UK Delivery

UK Orders that will be shipped to reach the customer within 1-3 working days and must be signed for so please make sure there will be someone available at your delivery address, otherwise it will mean collecting from your local Yodel / DHL depot, which occasionally may be some distance away. Please consider this when deciding where to have your goods sent. Your work address is normally a good alternative. We use couriers for all orders over £30 - We only use Royal Mail for orders under £30. We endeavour to ship orders placed before 2pm the same day, but at busy periods this is not always possible.

European Delivery Charges

We ship to the following European countries:

France, Italy, Ireland, Belgium, Germany, Spain, Austria, Spain, Portugal, Greece, Denmark, Sweden, Luxembourg, Netherlands, Cyprus, Finland, Gibraltar, Lichtenstein, Poland, Latvia, Hungary, Slovenia, Slovakia, Estonia, Czech Republic, Lithuania, Switzerland, Norway, Andorra, Monaco.

Our full shipping costs are as follows:

UK Mainland

UK Offshore (Includes Highlands, Northern Ireland, Channel Islands, IOM, IOW)

Europe Zone 1 (Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Spain, Sweden)

Europe Zone 2 (Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia)

European Principalities (Andorra, Monaco)

Switzerland & Norway - VAT Free destinations please use the following discount codes at checkout to take the tax off of your order. SWISSVAT or NORWAYVAT

USA, Canada, Russia, Ukraine

Australia & New Zealand

Chile & Argentina

Japan

Returns Policy

Non-faulty items must be sent back in their original unused condition within 14 days of the delivery date. Once received, we will offer an exchange or a full refund as required. CD's, videos, games and DVD's will not be accepted unless they are returned sealed. Magazines and custom skateboard setups cannot be returned. You will be required to pay postage when returning your exchange items to us. Please supply a copy of your invoice/receipt in the parcel. Items returned outside of the 14 day period can only be exchanged for a credit note. Faulty items are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Please return your goods to us - once we are satisfied the goods are faulty we will offer a FREE repair, replacement, exchange or refund. Skateboard setups - snapped or cracked boards usually occur when your foot is in the wrong position when landing a trick or grab. Unfortunately, if this happens, Boardsonline cannot replace your broken board or a board with pressure cracks. Custom made set-ups are built to the customer's order and therefore cannot be returned.

Want to return an item, but haven't got time to get to the post office? Click here to book a return parcel for just £9.99