Shipping Charges

Our FREE delivery service is for the UK mainland only. Deliveries to the Channel Islands and Northern Ireland are charged at our standard rate shown at time of ordering. International orders are also charged at flat shipping rates, again shown when placing your order. If you would like to know the cost of shipping overseas prior to placing the order then please email us or call 01323 848420 We will only ship overseas orders to a verified credit card address.

Delivery

Orders that will be shipped to reach the customer within 3-5 working days and must be signed for so please make sure there will be someone available at your delivery address, otherwise it will mean collecting from your local depot, which occasionally may be some distance away. Please consider this when deciding where to have your goods sent. We use couriers for all items over £30 (inc skateboards under £30) and Royal Mail for smaller, less valuable items. We endeavour to ship orders placed before 12pm the same day, but at busy periods this is not always possible.

Returns Policy

Non-faulty items must be sent back in their original unused condition within 14 days of the invoice date. Once received, we will offer an exchange or a full refund as required. CD's, videos, games and DVD's will not be accepted unless they are returned sealed. Magazines and custom skateboard setups cannot be returned. You will be required to pay postage when returning your exchange items to us. Please supply a copy of your invoice/receipt in the parcel. Items returned outside of the 14 day period will incurr a 10% restocking / admin fee which will be deducted from your refund. Faulty items are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Please return your goods to us - once we are satisfied the goods are faulty we will offer a FREE repair, replacement, exchange or refund. Skateboard setups - snapped or cracked boards usually occur when your foot is in the wrong position when landing a trick or grab. Unfortunately, if this happens, Boardsonline cannot replace your broken board or a board with pressure cracks. Custom made set-ups are built to the customer's order and therefore cannot be returned.